What is a lockbox/key safe?

Some customers can't be home to let you in and will leave their keys in lockboxes/key safe (photo below). The code will be updated in the system, but if you can't find the lockbox or the code is not correct, please text or call your customer.

Please read the instructions carefully to ensure you've returned the keys in the right place (i.e: some customers might request you to leave the keys inside the house, others will ask you to return in the lockbox). 

If you haven't followed the instructions in the system and the customer is locked out, you will be held responsible to pay for the locksmith's fee.



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