Please DO NOT contact the client asking to reschedule- all changes need to be approved by the TidyMe team. If you are unable to attend a booking, you need to remove the booking from your calendar. You do not need to attend a cleaning that is no longer in your calendar. TidyMe will arrange for another TidyMe crew to attend the booking.
If you have less than 48 HOURS left before your job:
1. Inform us immediately and provide us with the reason for cancellation. A $50 last-minute cancellation penalty may apply - please mention if you plan to provide a medical certificate so that we can keep the penalty on hold.
2. For any last-minute cancellation (in the last 2 HRS before a clean) contact your customer immediately after informing TidyMe. Give them a genuine reason as to why you cannot attend (medical emergency, urgent appointment, etc) and tell them that TidyMe will be in touch soon. TidyMe will arrange for another TidyMe crew to attend the booking.
If you have more than 48 HOURS left for the job:
When you accept a job, you accept it as a regular weekly or fortnightly job - it's your commitment to your customer to ensure that you stay on that job. If your schedule changes and you need to cancel a job, please give us 48 hours notice. You will need to contact the TidyMe team to remove a job from your calendar. You can contact TidyMe by emailing to firstname.lastname@example.org or via live-chat on our website (available between 7.30 am to 5.30 PM).
Please don't forget to tell us if you want to be removed from a single booking or from all future bookings. You are responsible for delivering reliable service to your customers - don’t let them down! You can see more in our Rules and Guidelines here.
If you want to cancel your TidyMe account completely or go for extended holidays, see this helpdesk article instead. Please note that we require 2 weeks notice for removal from any office cleaning job as we need to arrange handover to the new cleaner.