Something is broken

Sometimes, accidents happen. If you happen to break something during a job, the best course of action is to alert the customer as soon as possible. You can text or call them, or just show them if they're home. 

Take a photo of the damaged area or item and contact TidyMe through live-chat on our website or by emailing us at Additionally, inform the customer that TIidyMe will be in touch with them to proceed with the claim. For any other information, they can find the details in the Customer Help Centre.

If you have chosen to use our partner insurance, you find all of the details here. We will handle the full insurance claim on your behalf and we will keep you posted at every stage. 

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