You can only reach TidyMe online and we don't use mobile phones. Most of the issues that you need help with will be in this Help Desk, you can search for them in the search bar, or see the most searched questions below;
- My customer isn’t home or I can't find the keys
- I need to cancel a job and I will pay the cancellation fee
- The vacuum cleaner is not working or I can't find it
- How do I accept jobs
- What are extra services?
- I don't know what lockbox/key safe is!!
We have a lot of crew members in our platform, so please allow us a couple of hours to get back to you. If there is anything urgent that you couldn't find here how to solve (i.e: incidents, accidents or you are feeling unsafe in a house), please submit a ticket here and we will reply as soon as possible. Make sure that you have all the information like names and dates. Putting as much information as possible will ensure that the request is solved fast without having to ask you for further information.
Please note: you don't need to create more than one ticket for the same subject and we will get back to you as soon as possible!
How does tickets works? Tickets are similar to emails. When you submit a ticket, you'll receive a notification with a public link to view the status of your ticket. You can click on this link to see the status of your ticket. Otherwise, please wait and you'll receive a response from us soon. You will receive different links for each of the different tickets that you create. To be able to see all the tickets that you've created under a single roof, you can create an account on the helpdesk portal (Freshdesk) as well. The activation link will be sent to you when you create a ticket for the first time and then you can log in to see the status of all of your tickets.
Do I have to create an account to see my tickets? Please note that it's not compulsory to create an account, as your tickets will be visible publicly and you'll receive a response from us through your email inbox anyway. Please contact us if you are facing any issues with this or if you need any further clarification.