Do I have to add a Claim if the customer requested Extra Services or Extra Time?

If your customer requested an Extra Service and is already in the system, is not necessary to add a claim in the system: the duration of the clean should be correct. For example, if you are cleaning a house with 2 bedrooms and 1 bathroom, we estimate 2 hours for a house of this size. If there is an extra service added, the duration of your clean should be 3 hours.

IMPORTANT: Please confirm with the customer if and when you think extra time. We can charge the customer and pay you extra only when the customer has agreed to the extra time. 

If your customer requested an extra service while you were there and is not in your calendar, please submit a ticket immediately here so we can approve this additional cost with them. If this request is not made before the end of the clean TidyMe will not pay. The same applies for extra time - you must notify your manager through a ticket before the end of the clean so this can be approved with the customer, otherwise this amount won't be paid. It's best to complete the work within the time provided and to ask the customer to contact us if they want to request for extra time after the job has started. 

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