What are extra services?

You might notice customers sometimes add extras to their bookings. These are extra services that you probably wouldn't have time to do in your regular clean.

If a customer requests an extra, the system will automatically add time to the booking, but it’s your responsibility to make sure that their extra is completed. Be advised that customers often look closely at items they have marked as extras (as they’re paying you extra for these services), so making sure those extras are completed helps to ensure high ratings and tips. Have a look below to see what is included and remember that if they select any extra services, the system will adjust the appointment time automatically.

Balcony: Our top crew starts a balcony clean by wiping and cleaning any outdoor furniture with a multi-purpose product and removing any cobwebs within reach. They also wipe down the railing and give the balcony floor a thorough sweep and mop. It’s also a nice touch to clean both sides of any windows or glass doors that lead out onto the balcony.

Oven: Customers might request their crew member to clean the inside of their oven. Five star crew know that it’s important to arrive with the right supplies and they let their products do the hard work for them, so is recommended to bring an oven cleaning product with you. Whenever working with cleaning chemicals, they read the instructions on the label and follow them carefully, to avoid injury or damage. Their first step is to take the racks out of the oven and place them in the sink. Next they spray the oven cleaner evenly around the interior of the oven without covering the heating element or light bulb. Then they’ll close the oven and leave the product to work for some time. Top crew say that it’s a good idea to set a reminder on their phone so they don’t forget to clean the chemical off before they leave. While the oven cleaner is working its magic, they’ll scrub the oven racks with a scrubby sponge, brush or steel wool to remove all grease and stains, wash them off and let them dry. When the oven cleaner is finished breaking down any tough grease and grime, they use a wet sponge or cloth to remove any excess product and leave the oven clean and dry. Then they remember to replace the oven racks and they’re done.

Inside cabinets: A great tip from our five-star crew is to take a photo of the inside of cabinets before they start cleaning them to make sure they know where to put everything once they’ve finished cleaning inside the cabinets. Top crew start by removing all items from one cabinet and placing them neatly on a clean benchtop. Once the cabinet is cleared out they use a cloth and multi-purpose product to wipe down the shelves and walls inside the cabinets. If any items they remove from the cabinets are dusty, they wipe them off with a fresh cloth before placing them back. They can always look back at the photo they took if they can’t remember where something goes. Five star crew repeat this process until they’ve cleaned out all cabinets and drawers in the designated room. Sometimes a small step ladder is required to reach items on the top shelf. Remember to be careful and never do anything you don’t feel safe doing.

Inside Fridge: Top crew say it’s a good idea to take a photo of the inside of the fridge before they get started on cleaning it out. They remove all items from the fridge and place them on a clean bench. Once the fridge is emptied out, they use a clean cloth and multi-purpose product to wipe down the shelves and walls on the inside of the fridge. They also wash and dry any compartments that might need a deeper clean in the sink, before drying them and putting them back. If any items they’ve removed from the fridge are dirty or sticky they wipe them with a clean damp cloth before they put them back. Again, they can always look back at the photo they took if they can’t remember where something goes.

Interior Windows: Top crew say that getting windows to sparkle is all down to using the right products and tools. Five star crew use glass cleaner and paper towel to ensure they don’t leave any smudges behind. Another useful tip is to use old newspaper instead of cloth to help get a streak-free shine. Five star crew start by spraying one window at a time with their glass cleaning product and work from the top to the bottom, wiping in small circles. They make sure the window is completely dry when they’re done. To finish, they clean the window sill and frame with a damp cloth and dry it off before moving on to the next.

Laundry: Top crew say that good time management is key to completing extras requested by the customer on time. If their customer has requested laundry as an extra, top crew put a load of laundry on when they first arrive and then get started with the rest of their clean. When a load of washing has finished they put it in the dryer and turn the dryer on to the right setting or hang it on the clothesline depending on their customer’s preference. If it’s dry by the time they finish the rest of the clean, they fold the laundry neatly for their customer.

Ironing: Top crew say they iron about ten items per hour. They always check the label of a clothing item for ironing instructions and also make sure the iron is on the correct setting for the fabric they are ironing. It’s also a good idea to top up the water in the iron before getting started. When they’re done they hang items neatly for their customer to supply a five star rating.

Wall clean: Over time, walls in a home can get grubby with fingerprints, dust and scuff marks. Top crew members can surprise and delight customers who book a wall clean as an extra when they show them the difference it makes to a house when the walls are properly cleaned. A good tip from five star crew is to be ready with the right great tools to help them out before, during and after the wall clean. Before they start, it is recommended to cover carpet and furniture, or use a dry cloth to avoid extra work after cleaning the wall by preventing water from running down the wall onto the carpet or furnishings while they are cleaning. Next step, they always dust the walls with a clean broom, dusting brush or vacuum cleaner. During the clean, they use a bucket, a big sponge, sugar soap, gloves and an eye protector for safety purposes. Top crew say the process is very simple: fill the bucket with warm water, put a small quantity of sugar soap, dip the sponge in the water and wring it out to remove excess water and wipe all walls to remove all marks. Another hot tip here is to make uniform movements and rinse all the walls very thoroughly to avoid any product residue that could damage the paint over time.

Booster: It means your customer added an extra 30 minutes in the clean. They usually write in their notes what they want you to focus on (i.e: extra attention on the floors, bathroom, etc) or to clean a different area of the house (i.e: clean extra bathroom wasn't added in the booking). If their houses are beyond a reasonable level of disarray, TidyMe can also get in touch with them to suggest extra time added in their booking or they can ask you to prioritise some areas.

Booster Plus: It means your customer added an extra hour in their clean. Similarly to Booster, they will write in their notes what they want you to focus on (i.e: clean blinds, shelves, etc) or to clean a different area of the house (i.e: clean extra bathroom or room wasn't added in the booking, do a feel extra services etc). If their houses are beyond a reasonable level of disarray, TidyMe can also get in touch with them to suggest extra time added in their booking or they can ask you to prioritise some areas.
Note: if you can see the extra added to your job, it means it is already considering this extra time – you don’t have to request/claim for this extra time. Watch the video or read below for more tips from TidyMe Crew

To see how you get paid for extra services, check this article here.

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